نوع مقاله : پژوهشی اصیل
نویسندگان
1 کارشناسی ارشد مدیریت ورزشی، دانشگاه غیرانتفاعی ایوانکی، تهران، ایران.
2 استادیار آموزش تربیت بدنی، دانشگاه فرهنگیان، پردیس شهید چمران، تهران، ایران.
3 دانشیار مدیریت ورزشی، گروه علوم ورزشی، دانشکده علوم انسانی، دانشگاه تربیت مدرس، تهران، ایران.
چکیده
هدف: امروزه سازمانهای ورزشی به این باور رسیدهاند که یکی از باارزشترین داراییهایشان، برند محصولها و خدمات آنهاست. هدف از انجام این تحقیق مطالعه رابطه بین ارتباطات یکپارچه بازاریابی و پرستیژ برند کمیته ملی المپیک ایران بود.
روش: تحقیق حاضر توصیفی- همبستگی مبتنی بر مدل معادلات ساختاری بود. شرکتکنندگان در تحقیق ۱۴۰ نفر از مدیران و کارشناسان کمیته ملی المپیک بودند. بهمنظور جمعآوری دادهها از پرسشنامههای ارتباطات بازاریابی یکپارچه از پرسشنامه لی و پارک (2007) و پرستیژ برند از پرسشنامه بیک و همکاران (2010) استفاده شد. در بخش تجزیهوتحلیل دادههای پژوهش از نرمافزارهای SPSS نسخه ۲۶ و AMOS نسخه ۲۴ استفاده شد.
یافتهها: نتایج نشان داد بین ارتباطات بازاریابی یکپارچه و ابعاد آن با پرستیژ برند رابطه مثبت معناداری وجود دارد. نتایج تحلیل مسیر نشان داد ابعاد ارتباطات واحد برای پیام و تصویر ثابت و تقویت ارتباطات با مشتریان فعلی تأثیر مثبت معناداری بر پرستیژ برند کمیته ملی المپیک داشته و بر اساس ضریب تعیین 33/6 درصد از واریانس کل میزان تغییرات پرستیژ برند به این ابعاد مربوط میشود. نتایج مدل معادلات ساختاری نشان داد ارتباطات بازاریابی یکپارچه بر پرستیژ برند کمیته ملی المپیک اثر مثبت معناداری داشت.
نتیجهگیری: در محیط متغیر امروزی، سازمانها بهمنظور حفظ روابط با مشتریان ناچار به استفاده از روشهای متنوع و نوین ارتباطی هستند. برنامه ارتباطات بازاریابی باید به سازمان در رسیدن به این هدف بهوسیله تحکیم روابط با مشتریان از طریق فعالیتهای ارتباطی کمک کند.
اصالت و ابتکار مقاله: سازمانهای ورزشی باید از روشهای ارتباطی متنوع و نوآورانه برای پرورش روابط با مشتری در چشمانداز در حال تحول امروزی استفاده کنند. این تحقیق نشان داد که یک برنامه ارتباطی بازاریابی یکپارچه که بهخوبی طراحی شده باشد میتواند به تقویت پرستیژ برند سازمانهای ورزشی کمک کند. این امر از طریق مشارکت مشتری و فعالیتهای ارتباطی حاصل میشود.
کلیدواژهها
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