نشریه کسب و کار در ورزش

نوع مقاله : پژوهشی اصیل

نویسندگان

1 کارشناسی ارشد مدیریت ورزشی، دانشگاه غیرانتفاعی ایوانکی، تهران، ایران.

2 استادیار آموزش تربیت بدنی، دانشگاه فرهنگیان، پردیس شهید چمران، تهران، ایران.

3 دانشیار مدیریت ورزشی، گروه علوم ورزشی، دانشکده علوم انسانی، دانشگاه تربیت مدرس، تهران، ایران.

چکیده

هدف: امروزه سازمان‌های ورزشی به این باور رسیده‌اند که یکی از باارزش‌ترین دارایی‌هایشان، برند محصول‌ها و خدمات آن‌هاست. هدف از انجام این تحقیق مطالعه رابطه بین ارتباطات یکپارچه بازاریابی و پرستیژ برند کمیته ملی المپیک ایران بود.
روش: تحقیق حاضر توصیفی- همبستگی مبتنی بر مدل معادلات ساختاری بود. شرکت‌کنندگان در تحقیق ۱۴۰ نفر از مدیران و کارشناسان کمیته ملی المپیک بودند. به‌منظور جمع‌آوری داده‌ها از پرسشنامه‌های ارتباطات بازاریابی یکپارچه از پرسشنامه لی و پارک (2007) و پرستیژ برند از پرسشنامه بیک و همکاران (2010) استفاده شد. در بخش تجزیه‌وتحلیل داده‌های پژوهش از نرم‌افزارهای SPSS نسخه ۲۶ و AMOS نسخه ۲۴ استفاده شد.
یافته‌ها:  نتایج نشان داد بین ارتباطات بازاریابی یکپارچه و ابعاد آن با پرستیژ برند رابطه مثبت معناداری وجود دارد. نتایج تحلیل مسیر نشان داد ابعاد ارتباطات واحد برای پیام و تصویر ثابت و تقویت ارتباطات با مشتریان فعلی تأثیر مثبت معناداری بر پرستیژ برند کمیته ملی المپیک داشته و بر اساس ضریب تعیین 33/6 درصد از واریانس کل میزان تغییرات پرستیژ برند به این ابعاد مربوط می‌شود. نتایج مدل معادلات ساختاری نشان داد ارتباطات بازاریابی یکپارچه بر پرستیژ برند کمیته ملی المپیک اثر مثبت معناداری داشت.
نتیجه‌گیری: در محیط متغیر امروزی، سازمان‌ها به‌منظور حفظ روابط با مشتریان ناچار به استفاده از روش‌های متنوع و نوین ارتباطی هستند. برنامه ارتباطات بازاریابی باید به سازمان در رسیدن به این هدف به‌وسیله تحکیم روابط با مشتریان از طریق فعالیت‌های ارتباطی کمک کند.
اصالت و ابتکار مقاله: سازمان‌های ورزشی باید از روش‌های ارتباطی متنوع و نوآورانه برای پرورش روابط با مشتری در چشم‌انداز در حال تحول امروزی استفاده کنند. این تحقیق نشان داد که یک برنامه ارتباطی بازاریابی یکپارچه که به‌خوبی طراحی شده باشد می‌تواند به تقویت پرستیژ برند سازمان‌های ورزشی کمک کند. این امر از طریق مشارکت مشتری و فعالیت‌های ارتباطی حاصل می‌شود.

کلیدواژه‌ها

موضوعات

  1. Abraham, M. M., & Lodish, L. M. (1993). An implemented system for improving promotion productivity using store scanner data. Marketing science, 12(3), 248-269. https://doi.org/10.1287/mksc.12.3.248
  2. Amiri, M., & Norouzi Seyed Hossini, R. (2013). An introduction to qualitative research method in sport. University of Tehran Publication.
  3. Anabila, P. (2020). Integrated marketing communications, brand equity, and business performance in micro-finance institutions: An emerging market perspective. Journal of Marketing Communications, 26(3), 229-242. https://doi.org/10.1080/13527266.2019.1574868
  4. Baek, T. H., Kim, J., & Yu, J. (2010). The Differential Roles of Brand Credibility and Brand Prestige in Consumer Brand Choice. Psychology and Marketing, 27(7), 662-678. https://doi.org/10.1002/mar.20350
  5. Bahrami, S., Kiani, M. S., Nazari, L., & Shahbazpour, L. (2021). Experimental Marketing, Brand Equity, and Reputation of Customer Behaviors in Sports Venues. Sports Business Journal, 1(2), 115-128. https://doi.org/10.22051/sbj.2022.38814.1019
  6. Bergami, M., & Bagozzi, R. P. (2000, Dec). Self-categorization, affective commitment and group self-esteem as distinct aspects of social identity in the organization. British Journal of Social Psychology, 39 Pt 4, 555-577. https://doi.org/10.1348/014466600164633
  7. Bhattacharya, C. B., & Sen, S. (2003). Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies. Journal of marketing, 67(2), 76-88. https://doi.org/10.1509/jmkg.67.2.76.18609
  8. Constantinides, E. (2002). The 4S Web-Marketing Mix model. Electronic Commerce Research and Applications, 1(1), 57-76. https://doi.org/10.1016/S1567-4223(02)00006-6
  9. Duncan, T., & Moriarty, S. (2006). How integrated marketing communication’s ‘touchpoints’ can operationalize the service-dominant logic. In The service-dominant logic of marketing: Dialog, debate, and directions (Vol. 21, pp. 236-249). https://www.taylorfrancis.com/chapters/edit/10.4324/9781315699035-22/integrated-marketing-communication-touchpoints-operationalize-service-dominant-logic-tom-duncan-sandra-moriarty
  10. Duncan, T., & Moriarty, S. E. (1998). A Communication-Based Marketing Model for Managing Relationships. Journal of marketing, 62(2), 1-13. https://doi.org/10.1177/002224299806200201
  11. Duncan, T. R. (2002). IMC: Using Advertising and Promotion to Build Brands. McGraw-Hill. https://books.google.com/books?id=Nt7DzgEACAAJ
  12. Hadavi, S. F., Nazari, S., Saatchiyan, V., & Azizi, B. (2016). The relationship between Organizational Learning Culture, Motivation to Learn, Job Satisfaction, Organizational Commitment and Internal Service Quality in Employees of Sport Science Faculties. Organizational Behavior Management in Sport Studies, 3(4), 89-97. https://fmss.journals.pnu.ac.ir/article_3371.html?lang=en
  13. He, H., Li, Y., & Harris, L. (2012). Social identity perspective on brand loyalty. Journal of Business Research, 65(5), 648-657. https://doi.org/10.1016/j.jbusres.2011.03.007
  14. Hwang, J., & Han, H. (2014). Examining strategies for maximizing and utilizing brand prestige in the luxury cruise industry. Tourism Management, 40, 244-259. https://doi.org/10.1016/j.tourman.2013.06.007
  15. Izadparast, L., Esmaeili, M., & Manouchehri, J. (2019). The role of integrated marketing communications (IMC) in consumer buying behavior in sports books in Iran. Applied Research in Sport Management, 7(4), 11-20. https://doi.org/10.30473/arsm.2019.43284.2832
  16. Jankovic, M. (2012). Integrated Marketing Communications And Brand Identity Development. Management - Journal for theory and practice of management, 17(63), 91-97. https://doi.org/10.7595/management.fon.2012.0015
  17. Keller, K. L., & Lehmann, D. R. (2006). Brands and branding: Research findings and future priorities. Marketing science, 25(6), 740-759. https://www.jstor.org/stable/40057218
  18. Keshavarz, L., Rezaei Sofi, M., & Akbarikhooshemehr, B. (2020). Investigating the Status of Marketing Philosophy, Competitive Intelligence ‎and Integrated Marketing Communications in Iranian Sport Federations. Organizational Behavior Management in Sport Studies, 7(1), 31-40. https://doi.org/10.30473/fmss.2020.50297.2058
  19. Khosravizadeh, E., Hamidi, M., Yadollahi, J., & Khabiri, M. (2009). Iran NOC Strengths, Weaknesses, Opportunities, Threats, Issues and Challenges it confronts. Sport management journal, 1(1), 19-35. https://jsm.ut.ac.ir/article_22131_de15c8ee705185118664c4898eddea12.pdf
  20. Kiani, M. S., & Nazari, L. (2022). Investigating Brand Equity in Sports Product Advertisements and Recommending it to Consumers. Sports Business Journal, 2(2), 169-181. https://doi.org/10.22051/sbj.2022.41652.1050
  21. Kim, S., Ham, S., Moon, H., Chua, B.-L., & Han, H. (2019). Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers. International Journal of Hospitality Management, 77, 169-177. https://doi.org/10.1016/j.ijhm.2018.06.026
  22. Kliatchko, J. (2005). Towards a new definition of Integrated Marketing Communications (IMC). International Journal of Advertising, 24(1), 7-34. https://doi.org/10.1080/02650487.2005.11072902
  23. Lane Keller, K. (2001). Mastering the Marketing Communications Mix: Micro and Macro Perspectives on Integrated Marketing Communication Programs. Journal of Marketing Management, 17(7-8), 819-847. https://doi.org/10.1362/026725701323366836
  24. Lee, D., & Park, C.-W. (2007). Conceptualization and Measurement of Multidimensionality of Integrated Marketing Communications. Journal of Advertising Research - JAR, 47(3), 222-236. https://doi.org/10.2501/S0021849907070274
  25. Lion, M. P., & Azzuhri, M. (2012). Analysis The Role of Integrated Marketing Communication to Maintaining Customer Relationship at Lets Go Kart Malang. Jurnal Ilmiah Mahasiswa FEB, 1(1). https://jimfeb.ub.ac.id/index.php/jimfeb/article/view/180
  26. Liu, M. T., Wong, I. A., Tseng, T.-H., Chang, A. W.-Y., & Phau, I. (2017). Applying consumer-based brand equity in luxury hotel branding. Journal of Business Research, 81, 192-202. https://doi.org/10.1016/j.jbusres.2017.06.014
  27. Luxton, S., Reid, M., & Mavondo, F. (2015). Integrated Marketing Communication Capability and Brand Performance. Journal of advertising, 44(1), 37-46. https://doi.org/10.1080/00913367.2014.934938
  28. Mazloomi Soveini, F. (2022). The Effect of Brand Association on Brand Equity of FC Persepolis Football Team with the Mediating Role of Fan-Team Identification. Sports Business Journal, 2(2), 127-144. https://doi.org/10.22051/sbj.2022.41604.1047
  29. Miraki, M., Yektayar, M., & Esmailie, N. (2020). The role of Integrated Marketing Communications in Brand Engagement and Consumer Behavior. Consumer Behavior Studies Journal, 7(2), 199-215. https://doi.org/10.34785/j018.2020.344
  30. Mubushar, M., Haider, I., & Iftikhar, K. (2013). The effect of integrated marketing communication on customer based brand equity with mediating role of corporate reputation in cellular industry of Pakistan. Global Journal of Management and Business Research Marketing, 13(6), 21-29. https://journalofbusiness.org/index.php/GJMBR/article/view/1007/2-The-Effect-of-Integrated-Marketing_html
  31. Nazari, S., Mahmoudi, A., Ghorbani, M., & Fakhri Enayat, Z. (2021). Survey the relationship between the endorsement of famous athletes with brand loyalty in customers of non-sporting goods. Sport management journal, 13(2), 617-637. https://doi.org/10.22059/jsm.2020.284026.2292
  32. Nazari, S., Solati, N., & Gerami Ganjeh, A. (2019). Relationship between Entrepreneurial Marketing Dimensions and the Performance of Private Sports Clubs in Tehran. Strategic Studies On Youth and Sports, 18(44), 49-70. https://faslname.msy.gov.ir/article_312.html?lang=en
  33. Pickton, D., & Broderick, A. (2012). Integrated Marketing Communications. Pearson Education, Limited. https://books.google.com/books?id=04l9NgAACAAJ
  34. Porcu, L., del Barrio-García, S., Alcántara-Pilar, J. M., & Crespo-Almendros, E. (2019). Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry. International Journal of Hospitality Management, 80, 13-24. https://doi.org/10.1016/j.ijhm.2019.01.008
  35. Ramezani, A., Hamidi, M., & Khabiri, M. (2021). An Investigation of the Psychometric Indices of the Integrated Marketing Communications Questionnaire in Iran Football Professional League Clubs. Sport management journal, 13(1), 47-66. https://doi.org/10.22059/jsm.2021.135781.1511
  36. Ramezani, M. (2016). Designing a model of the effect of market orientation and implementing integrated marketing communications (IMC) on market performance in professional football clubs of the country. [PhD Thesis, Faculty of Physical Education and Sports Sciences, University of Tehran.].
  37. Reid, M. (2005). Performance auditing of integrated marketing communication (IMC) actions and outcomes. Journal of advertising, 34(4), 41-54. https://doi.org/10.1080/00913367.2005.10639208
  38. Saatchian, V., Azizi, B., & Talebpour, M. (2021). ADIDAS Sportswear Brand Popularity Model in Iranian Consumers. Sports Business Journal, 1(1), 159-173. https://doi.org/10.22051/sbj.2021.36650.1004
  39. Schultz, D. E., & Kitchen, P. J. (1997). Integrated marketing communications in US advertising agencies: an exploratory study. Journal of advertising research, 37(5), 7-18. https://www.proquest.com/docview/205045572/abstract?sourcetype=Scholarly%20Journals
  40. Šerić, M., Gil-Saura, I., & Mollá-Descals, A. (2013). Loyalty in High-Quality Hotels of Croatia: From Marketing Initiatives to Customer Brand Loyalty Creation. Journal of Relationship Marketing, 12(2), 114-140. https://doi.org/10.1080/15332667.2013.794101
  41. Stokburger-Sauer, N., Ratneshwar, S., & Sen, S. (2012). Drivers of consumer–brand identification. International Journal of Research in Marketing, 29(4), 406-418. https://doi.org/10.1016/j.ijresmar.2012.06.001
  42. Tekli, H., Hamidi, M., Khabeiri, M., & Sajjadi, N. (2017). Designing Diagram of Path Analysis of Factors Affecting Organization Brand Image in Iranian National Olympic Committee [Research]. New Trends in Sport Management, 5(16), 77-88. http://ntsmj.issma.ir/article-1-887-en.html